Legal notices, as of August 2026Back to home

Returns & Refunds

Name: Nutrisendas
Address: Dragonerstraße 22, 4600 Wels, Österreich, AT
Telephone: +43 106 346 286

Any product purchased through Nutrisendas can be returned without conditions within a period of 30 days of receipt. The following overview details the formal criteria, process, cost allocation, and refund timeframes.

Return window

30 days from delivery

Return shipping

Free in the event of defects or incorrect deliveries; for standard returns based on preference, return shipping costs are borne by the buyer

Refund time

3-10 business days after receipt of the return

Refund method

Refund issued to the original payment method

Section · 01

Conditions

Consumers in Austria have the right to withdraw from the purchase contract within exactly 30 days of receiving the goods. For a return, products must be unused, free from signs of wear, and in their undamaged original packaging. For breathing trainers and mouthpieces, returns are strictly conditional upon the hygiene security seal being completely intact.

For reasons of health protection and biosecurity pursuant to Section 18 (1) No. 5 FAGG, breathing trainers, mouthpieces, breathing masks, and airflow valves are excluded from return once the seal, protective film, or tamper-evident closure has been opened or damaged after delivery.

Section · 02

Return Process

Send your written cancellation request, citing your order number, to [email protected].
Receive written return merchandise authorization (RMA) along with the exact return address in Austria from our customer service team.
Pack the unused product securely for shipping in its original packaging with intact protective seals.
Following the arrival and successful hygiene and function check of the item at our warehouse, the purchase price will be refunded to your specified bank account within 3 to 10 business days.

Section · 03

Who pays return shipping

If there is a defect, transport damage, or missing item, we cover the costs: we provide a prepaid shipping label or arrange for pickup. For returns based on personal preference, the customer covers the return shipping costs; there are no additional fees.

Section · 04

Refund timing and method

The refund will be initiated within 3 business days of the successful inspection of the items. Cash-on-delivery payments will be transferred to a bank account you provide; for bank transfers, the refund will be returned to the originating account. The credit usually takes 1-5 business days to clear.

Section · 05

Process Overview

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Delivery of the correct product in exchange for the return of the incorrect item	None
Parcel lost	Replacement delivery or full credit following the completion of the formal investigation	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Full refund of the invoiced item value	Return shipping only

Section · 06

Exchanges

To exchange an item for a different version or product model, please use the standard return process and place a separate new order. The refund for the returned item will be processed promptly once received. If the exchange was prompted by an error on our part, we will ship the replacement free of postage.

Section · 07

Cancelling an order

Cancellation of the order is possible free of charge until it leaves our warehouse. Please send a message citing your order reference number to [email protected]. Once the parcel has shipped, the terms of the standard return policy apply.

Section · 08

Questions about this policy

Contact us at [email protected] or by phone at +43 106 346 286 during our business hours (Mon-Sat 10:00 - 18:15). Every request will be answered within one business day.

Merchant: Nutrisendas Handels GmbH
Registered address: Dragonerstraße 22, 4600 Wels, Österreich
Email: [email protected]
Phone: +43 106 346 286
Working hours: Mon-Sat 10:00 - 18:15
Registration: FN: 240347