Delivery & Payment
Nutrisendas Handels GmbH delivers all orders for breathing exercise products and training accessories exclusively to delivery addresses within the Republic of Austria. Our shipping process ensures secure and prompt transport of all exercise devices and accompanying materials straight to your home.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Österreichische Post AG | 1-3 business days | 4.80 € |
| DPD Österreich Paketdienst | 2-4 business days | 5.40 € |
The stated timeframes refer to business days after dispatch. For more remote delivery areas, transit times may be extended by 1 to 2 days.
- Orders within Austria qualify for free delivery when the value reaches €65; shipments with a lower order value incur a standard fee of €4.80.
- Once handed over to the courier, delivery typically takes 1 to 3 business days.
- Orders placed before 11:30 on a business day ship from our warehouse on the same day.
- You may return unused training devices in their undamaged original packaging within 30 days of delivery.
- Payment: cash on delivery, bank transfer.
Order processing
Orders placed on business days before 11:30 are dispatched the same day. Orders placed after this time, or on Saturdays, Sundays, or public holidays, are processed on the next business day. Once your order is complete, we will send you an email with your reference number.
All breathing exercise devices, mouthpieces, and accessories come from the factory in sealed primary hygiene packaging with a tamper-evident seal. For shipping, we use reinforced, shock-absorbing cardboard boxes with recyclable cushioning material to protect the precision mechanics of the breathing resistance valves from shocks, pressure, and moisture.
Tracking your parcel
Once the parcel is handed over to the selected shipping service provider, we automatically send a shipping confirmation with an individual tracking number by email. This allows you to track the current delivery status online at any time.
Lost or delayed parcel
If the tracking status remains unchanged for more than five business days, please notify us at [email protected] with your order number. We will then initiate an investigation with the logistics carrier and offer you either a replacement delivery or a full refund; processing takes place within 10 business days of the report.
Damaged on arrival
If a parcel arrives with visibly apparent transport damage, please report the defect directly to the courier and document the condition with photos. Then contact our customer service team immediately at [email protected], quoting your order number, so we can promptly arrange a replacement or resolve the issue.
Payment methods
We accept Cash on delivery, Bank transfer as payment options. We never request confidential card details or online banking login credentials by telephone or digital means.
Delivery outside Austria
Shipping is limited to selected countries. Relevant shipping costs and transit times for the destination country are shown at checkout prior to payment. Any customs duties and import taxes are the responsibility of the recipient.
Questions about this policy
Contact us at [email protected] or by phone at +43 106 346 286 during our business hours (Mon-Sat 10:00 - 18:15). Every request will be answered within one business day.
- Merchant
- Nutrisendas Handels GmbH
- Registered address
- Dragonerstraße 22, 4600 Wels, Österreich
- [email protected]
- Phone
- +43 106 346 286
- Working hours
- Mon-Sat 10:00 - 18:15
- Registration
- FN: 240347