Our 30-day guarantee
Inspect your Nutrisendas product thoroughly. If it does not meet your needs, return it within 30 days for a full refund of the purchase price.
The promise
You can return the unit within 30 days of delivery. Once received and inspected, your refund will be issued within 3 business days using the original payment method.
30-day returns
You may return the product without giving any reason if you change your mind about your purchase.
Insured delivery
In the event of shipping damage or lost parcels, we provide an immediate replacement or credit at our own expense.
Secure payment
Payment by cash on delivery or bank transfer: we do not require upfront credit card payments or store sensitive card details.
Real support
Our customer support team answers written inquiries sent to [email protected] within one business day.
How to claim
- Send a short message with your order number to [email protected].
- Within one business day, we will send you a return reference number and the shipping address.
- Ship the package: the refund will be processed once the return has been booked into our warehouse.
Full terms and conditions can be reviewed in the Returns policy and Delivery terms sections.