Privacy Policy
Nutrisendas Handels GmbH ("Nutrisendas") acts as the data controller for the collection and processing of personal data on nutrisendas.info. This privacy notice explains the extent to which data is collected, processed, and stored, who has access to it, and which data subject rights you can exercise.
Who is responsible
Nutrisendas Handels GmbH, Dragonerstraße 22, 4600 Wels, Österreich. Contact point for data protection inquiries: [email protected].
Legal framework
The processing of personal data complies with the General Data Protection Regulation (GDPR) and other applicable legal standards in Austria. In the event of any discrepancies between these provisions and statutory regulations, the latter take precedence.
What we collect
When you place an order, we process the details necessary for delivery: name, shipping address, email address, phone number, and the selected items. Payment card details are never collected or stored. Visiting the website requires the processing of technical data such as IP address, browser type, and visited pages via the cookies described below.
- Contact details and delivery information: First and last name, delivery address in Austria, email address, and phone number for delivery notifications.
- Transaction and order details: Order number, selected breathing exercise products, payment method (cash on delivery or advance bank transfer), and invoice amount.
- Technical telemetry and log data: IP address, date and time of page visit, browser type, and operating system of the accessing device.
- Communication data: Email correspondence with customer service regarding orders, deliveries, or training materials.
Why we use it
- Specifically for processing, delivering, and handling any returns of customer orders.
- To respond to incoming inquiries and send shipping status updates.
- To maintain technical security and perform anonymized statistical analysis of website usage.
- To send product-related updates (only with express consent, which can be withdrawn at any time with future effect).
Transfer of personal data to third parties
Logistics providers receive delivery address data solely for shipping purposes. Payment processors only receive data strictly necessary for processing transactions. Hosting and analytics providers are contractually bound to our instructions under data processing agreements. We never sell personal data under any circumstances.
Because Nutrisendas Handels GmbH exclusively supplies consumers residing in Austria, regulations such as the California CCPA do not apply directly. Regardless, we confirm in accordance with European data protection law that personal customer data is never sold or transferred to third parties for payment.
Data retention periods
Order records are retained in accordance with commercial and tax regulations and are deleted once the statutory periods expire. Profile details remain stored until the customer account is closed. Analytics data is routinely removed after 14 months.
Your rights
Under the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG), you as a data subject have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), and the right to object (Art. 21 GDPR). To exercise these rights, please contact [email protected]. You also have the right to lodge a complaint with the Austrian Data Protection Authority.
Security
Nutrisendas Handels GmbH does not collect, process, or store any credit or debit card data. Because payments are processed exclusively free of charge via cash on delivery upon parcel handover or via direct advance bank transfer, payment card data is not collected at all.
Questions about this policy
Contact us at [email protected] or by phone at +43 106 346 286 during our business hours (Mon-Sat 10:00 - 18:15). Every request will be answered within one business day.
- Merchant
- Nutrisendas Handels GmbH
- Registered address
- Dragonerstraße 22, 4600 Wels, Österreich
- [email protected]
- Phone
- +43 106 346 286
- Working hours
- Mon-Sat 10:00 - 18:15
- Registration
- FN: 240347